Quick User Guide
This guide summarises the main steps and recommendations for using AMBici easily and safely.
We recommend reading it before your first ride and whenever you have any questions while using the service.
1. How to start a rental
✅Scan the bicycle QR code with the AMBici app.
✅Do not touch or move the bicycle.
✅Wait a few seconds, between 10 and 20 seconds
✅The rear wheel lock will open automatically.
✅When you hear the unlocking sound, remove the bicycle from the dock.
✅Only get on the bicycle once it is completely out of the dock.
❌If the rear wheel lock does not open
✅Move the rear wheel slightly. The lock may have become caught on a wheel spoke.
✅Tap “Open lock” again in the AMBici app
✅If it still does not open, end the rental.
✅Make sure the rental has ended in the AMBici app.
✅If the rental does not end, call the user support telephone number.
❌If the bicycle does not come out of the front dock.
✅Close the rear wheel lock. If it has not opened, press the lock for 5 seconds so that the closure is registered.
✅Make sure the rental has ended in the AMBici app.
✅If the rental does not end, call the user support telephone number.
⚠️Never try to force the bicycle out or move it while it is unlocking.
- If you are at a +P station
❗ Preferably choose a bicycle that is outside the dock.
✅Scan the bicycle QR code with the AMBici app.
✅Do not touch or move the bicycle.
✅Wait a few seconds, between 10 and 20 seconds.
✅The rear wheel lock will open automatically.
✅Remember to lift the kickstand.
2. Before you start riding
✅Check the battery level. You can check it in the app before choosing a bicycle.
✅Check the brakes, make sure the tires are properly inflated and that the pedals, handlebar and saddle are securely fixed.
✅Adjust the saddle height. The saddle should be approximately at hip height.
✅Always start in a low gear.
3. The AMBici ride
⚠️AMBici rides are always from station to station.
❌You may not interrupt the ride by leaving the bicycle locked outside a station, except in exceptional cases and always after contacting User Support.
✅Always end the ride at an operational AMBici station.
4. How to end a rental
✅Slow down.
✅Set a low gear.
✅Get off the bicycle.
✅Insert the front wheel into the dock.
✅Keep the bicycle straight.
✅Then lower the rear wheel lock.
✅Wait a few seconds until you hear the acoustic signal (click).
✅Make sure the rental has ended in the AMBici app.
❌If the app shows that the rental is paused
✅Make sure the rental has ended by closing and reopening the app.
✅If it is still paused, tap “Open lock” in the AMBici app.
✅Place the bicycle correctly back into the dock.
✅Check that the ride is completed.
✅If necessary, try another dock.
✅If the rental does not end, call the user support telephone number.
⚠️Never leave the station without confirming in the AMBici app that the rental is closed.
5. If you arrive at a full station
If you arrive at a station that is not a +P station
✅Check the app for the nearest station with available spaces.
✅Go to that station to end the ride.
If you arrive at a +P station and all docks are occupied:
+P stations allow you to park the bicycle even when there are no free docks.
✅Park the bicycle in the space between two correctly docked bicycles, always within the station perimeter.
✅Lower the bicycle kickstand.
✅Close the rear wheel lock.
✅Wait between 10 and 15 seconds so that the lock is registered.
✅Check that the ride has ended correctly in the AMBici app.
⚠️Do not leave the station until the app confirms that the rental is closed.
Important:
✅You may only leave the bicycle outside a dock in the designated spaces of a +P station.
❌Never leave the bicycle outside a station.
6. Reserving a bicycle
✅Select the station in the AMBici app.
✅Tap “Make a reservation”.
✅Confirm the reservation.
✅Start the rental from the “My reservations” option.
⏳You have 10 minutes to get to the station and start the rental. You can take any bicycle at the station.
7. Cancelling a reservation
✅You will see the active reservation on the app home screen.
✅Tap “Cancel reservation”.
⚠️Making reservations and not using them may lead to sanctions.
8. Reporting an incident
✅Open the AMBici app.
✅Go to Support, in the “Is there a problem with the rental?” section.
✅Describe the incident in as much detail as possible.
This is the fastest way to manage the incident in most cases.
📞Only call if you cannot end a rental or lock a bicycle.
9. Reporting damage
Have you found a flat tyre, faulty brake or any other problem?
✅Open the AMBici app.
✅Go to Support, in the “The bicycle is damaged” section.
Your collaboration helps us keep the bicycles in good condition.
And remember:
✅Always leave the bicycle correctly parked.
✅Follow traffic regulations.
✅Use the bicycle responsibly.