{"id":39,"date":"2022-08-11T12:13:22","date_gmt":"2022-08-11T10:13:22","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/ambici\/faq\/"},"modified":"2023-01-20T09:04:14","modified_gmt":"2023-01-20T08:04:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ambici.cat\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column]<div class=\"nextbike faq-intro\">\n        <div class=\"faq-intro__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"698\" src=\"https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-992x698.png\" class=\"attachment-nex-md size-nex-md\" alt=\"Close up of a single ambici docking station.\" srcset=\"https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-992x698.png 992w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-300x211.png 300w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-1024x721.png 1024w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-768x541.png 768w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-1200x845.png 1200w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-480x338.png 480w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-199x140.png 199w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici-142x100.png 142w, https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/02\/Pagina-de-preguntes-frequeents-a-prop-de-lestacio-dambici.png 1280w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/>    <\/div>\n            <div class=\"faq-intro__content\">\n                <h1 class=\"faq-intro__headline\">\n            Frequently Asked Questions        <\/h1>\n                        <div class=\"faq-intro__text\">\n            Would you like to find out more? Here you will find the most frequently asked questions and the appropriate answers about Ambici.        <\/div>\n            <\/div>\n    <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1673426220593{background-color: #20385d !important;}&#8221;][vc_column]<div class=\"nextbike faqs\"><div class=\"faq__items\"><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>New FLEXIBLE subscription<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-new-flexible-subscription-1143\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-new-flexible-subscription-1143\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What is a Flexible subscription? \/ Who is the Flexible subscription designed for?<\/h6><div id=\"faq-panel-36-new-flexible-subscription-1143\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-new-flexible-subscription-1143\"><p><span style=\"font-weight: 400\">The subscription is aimed at those who, on very occasional but intensive occasions, wish to use AMBici.<\/span><\/p>\n<p><span style=\"font-weight: 400\">For visitors: those who, whether for leisure or business, will be staying for a few days in one of the 15 municipalities where the AMBici service is available and find the option of traveling by electric bicycle very attractive and useful. Additionally, there are AMBici stations connected to the collective public transport system (Metro, Train, Tram, FGC).<\/span><\/p>\n<p><span style=\"font-weight: 400\">It can be a very interesting option for those who want to try the service before acquiring the annual subscription.<\/span><\/p>\n<\/div><h6 id=\"faq-36-new-flexible-subscription-1142\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-new-flexible-subscription-1142\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How many rates rates does the Flexible Travel Pass have?<\/h6><div id=\"faq-panel-36-new-flexible-subscription-1142\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-new-flexible-subscription-1142\"><p><span style=\"font-weight: 400\">There are <\/span><b>three rates<\/b><span style=\"font-weight: 400\">, depending on the duration of the subscription:<br \/>\n\u2022 <\/span><b>1 day (24h): \u20ac5<\/b><span style=\"font-weight: 400\"><br \/>\n\u2022 <\/span><b>2 days (48h): \u20ac9<br \/>\n<\/b><span style=\"font-weight: 400\">\u2022 <\/span><b>3 days (72h): \u20ac12<\/b><\/p>\n<p><span style=\"font-weight: 400\">The first 30 minutes of each trip are free, and users can take as many trips as they want each day. After the first 30 minutes, the cost is \u20ac0.50 for every additional 30 minutes<\/span><b>, up to a maximum of <\/b><span style=\"font-weight: 400\">2 hours<\/span><b>.<\/b><span style=\"font-weight: 400\"> For each hour of use or fraction (beyond 120 minutes), the fee is \u20ac5<\/span><b>.<\/b><\/p>\n<p><span style=\"font-weight: 400\">The subscription will be valid for 24h, 48h, or 72h<\/span><b>,<\/b><span style=\"font-weight: 400\"> starting from the moment of activation.<\/span><\/p>\n<\/div><h6 id=\"faq-36-new-flexible-subscription-1141\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-new-flexible-subscription-1141\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do you subscribe to the Flexible Travel Pass?<\/h6><div id=\"faq-panel-36-new-flexible-subscription-1141\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-new-flexible-subscription-1141\"><p><span style=\"font-weight: 400\">The registration and subscription process for these passes can be completed through the AMBici website and app,<\/span> <span style=\"font-weight: 400\">as well as<\/span> <span style=\"font-weight: 400\">in person at their customer service offices<\/span><b>.<\/b><\/p>\n<p>Purchasing the Flexible Travel Pass requires users to register on JoTMB\u00e9. Once registered, they can access the AMBici menu, where they can choose to buy the Flexible Travel Pass for one, two or three days.<\/p>\n<\/div><h6 id=\"faq-36-new-flexible-subscription-1140\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-new-flexible-subscription-1140\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How should a person under 16 subscribe to the Flexible Travel Pass?<\/h6><div id=\"faq-panel-36-new-flexible-subscription-1140\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-new-flexible-subscription-1140\"><p><span style=\"font-weight: 400\">Documentation: During the registration and subscription process for the AMBici pass for minors (ages 16 to 18), the user must provide the following documents:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Authorization from a parent or legal guardian<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A photo of the minor&#8217;s ID or passport<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A photo of the parent or guardian&#8217;s ID or passport<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A photo of the family record book<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Document review notice (minimum 48 hours): The subscription to an AMBici pass for a minor must be <\/span><b>completed at least 48 hours before activation<\/b><span style=\"font-weight: 400\">, as the documents need to be reviewed. Therefore, the <\/span><b>activation of the pass will not take effect<\/b><span style=\"font-weight: 400\"> until the documentation has been verified.<\/span><\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-new-flexible-subscription-1139\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-new-flexible-subscription-1139\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What happens if I am already an AMBici user?<\/h6><div id=\"faq-panel-36-new-flexible-subscription-1139\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-new-flexible-subscription-1139\"><p>Two active subscriptions cannot coexist at the same time. A user who already has an active Annual Travel Pass will not be able to purchase the Flexible Travel Pass.<\/p>\n<p>Similarly, if a user has an active Flexible Travel Pass, they will not be able to acquire an Annual Travel Pass until the current one has expired.<\/p>\n<\/div><h6 id=\"faq-36-new-flexible-subscription-1138\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-new-flexible-subscription-1138\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How is the Flexible Travel Pass activated?<\/h6><div id=\"faq-panel-36-new-flexible-subscription-1138\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-new-flexible-subscription-1138\"><p><span style=\"font-weight: 400\">Once the user has purchased the subscription, they can choose when to activate it. The activation period has a <\/span><b>maximum duration of 3 months (90 days)<\/b><span style=\"font-weight: 400\"> from the purchase date.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In the purchase confirmation email, there will be a button that the user must click to activate the subscription, or they can do it from their AMBici user profile.<\/span><\/p>\n<\/div><h6 id=\"faq-36-new-flexible-subscription-1137\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-new-flexible-subscription-1137\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How will trips with the Flexible Travel Pass be billed?<\/h6><div id=\"faq-panel-36-new-flexible-subscription-1137\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-new-flexible-subscription-1137\"><p><span style=\"font-weight: 400\">The billing for the subscription purchase is processed automatically right after the transaction. Any charges for trips exceeding 30 minutes will be automatically deducted daily from the user&#8217;s payment card.<\/span><\/p>\n<p><span style=\"font-weight: 400\">An additional fee of \u20ac0.50 per extra 30 minutes will apply, up to a maximum of 2 hours.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Stations and +P parking: non\u2011dock parking spaces<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-stations-and-p-parking-nondock-parking-spaces-883\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-stations-and-p-parking-nondock-parking-spaces-883\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What are the municipalities and the new stations +P?<\/h6><div id=\"faq-panel-36-stations-and-p-parking-nondock-parking-spaces-883\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-stations-and-p-parking-nondock-parking-spaces-883\"><p>The municipalities with +P stations are: Barcelona, Badalona, Castelldefels, Cornell\u00e0 de Llobregat, Esplugues de Llobregat, el Prat de Llobregat, Gav\u00e0, Molins de Rei, L\u2019Hospitalet de Llobregat, Sant Adri\u00e0 de Bes\u00f2s, Sant Boi de Llobregat, Sant Feliu de Llobregat, Sant Joan Desp\u00ed, Sant Just Desvern and Viladecans.<\/p>\n<p>15 municipalities \u00b7 46 stations \u00b7 920 spaces<\/p>\n<\/div><h6 id=\"faq-36-stations-and-p-parking-nondock-parking-spaces-858\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-stations-and-p-parking-nondock-parking-spaces-858\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How does it work? Park your bicycle at a station +P:<\/h6><div id=\"faq-panel-36-stations-and-p-parking-nondock-parking-spaces-858\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-stations-and-p-parking-nondock-parking-spaces-858\"><p class=\"p1\">When you arrive at a station +P, if all the anchor points are full, you can leave your bicycle in the designated orange +P spaces. Lower the stand and padlock the rear wheel.<\/p>\n<p class=\"p1\">Remember to make sure you have correctly finalised your journey in the AMBici app (it may take 10 to 15 seconds).<\/p>\n<p class=\"p1\">Please comply with the rules, non-anchored bicycle parking is only permitted in the designated orange spaces located at AMBici +P stations.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-stations-and-p-parking-nondock-parking-spaces-859\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-stations-and-p-parking-nondock-parking-spaces-859\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How to start your journey at a station +P?<\/h6><div id=\"faq-panel-36-stations-and-p-parking-nondock-parking-spaces-859\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-stations-and-p-parking-nondock-parking-spaces-859\"><p>When you arrive at a station +P, preferably take one of the non-anchored bicycles and rent as normal.<br \/>\nRemember to lift the stand.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>AMBici service<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-ambici-service-502\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-service-502\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What is the AMBici service?<\/h6><div id=\"faq-panel-36-ambici-service-502\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-service-502\"><p>The AMBici service is a transport system for individual use that allows regular trips to be completed in the Barcelona Metropolitan Area by bicycle, in a sustainable, healthy, economical way, and fully integrated with the public transport system of the territory, facilitating intermodality with other means such as the train, the subway, the tram or the bus.<\/p>\n<\/div><h6 id=\"faq-36-ambici-service-503\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-service-503\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where is the AMBici service provided?<\/h6><div id=\"faq-panel-36-ambici-service-503\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-service-503\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;AMBici serves 15 municipalities of the first metropolitan area: L'Hospitalet de Llobregat, Badalona, \u200b\u200bCornell\u00e0 de Llobregat, Santa Coloma de Gramenet, El Prat de Llobregat, Esplugues de Llobregat, Sant Feliu de Llobregat, Sant Adri\u00e0 de Bes\u00f2s, Sant Joan Desp\u00ed, Sant Just Desvern, Molins de Rei, Sant Boi de Llobregat, Viladecans, Gav\u00e0 and Castelldefels.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">AMBici serves 15 municipalities of the first metropolitan area: L&#8217;Hospitalet de Llobregat, Badalona, \u200b\u200bCornell\u00e0 de Llobregat, Santa Coloma de Gramenet, El Prat de Llobregat, Esplugues de Llobregat, Sant Feliu de Llobregat, Sant Adri\u00e0 de Bes\u00f2s, Sant Joan Desp\u00ed, Sant Just Desvern, Molins de Rei, Sant Boi de Llobregat, Viladecans, Gav\u00e0 and Castelldefels.<\/span><\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-ambici-service-504\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-service-504\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can AMBici bikes be used?<\/h6><div id=\"faq-panel-36-ambici-service-504\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-service-504\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;In order to complete journeys between two service stations, bicycles may be used in urban areas (including industrial estates) in the 15 municipalities where the service is offered, and in the interurban connections of the Bicivia network between the 15 municipalities.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">In order to complete journeys between two service stations, bicycles may be used in urban areas (including industrial estates) in the 15 municipalities where the service is offered, and in the interurban connections of the Bicivia network between the 15 municipalities.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Registration<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-registration-505\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-registration-505\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I register? \/ How can I subscribe to the AMBici service?<\/h6><div id=\"faq-panel-36-registration-505\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-registration-505\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;You can subscribe to the AMBici service on the website www.ambici.cat or in the service's mobile application, accessing the private user area. If you are not registered, you must sign up for a JoTMB\u00e9 account. Next, you must choose a subscription, enter your information and follow the steps indicated to make the online payment. You will receive an email confirming your subscription to the AMBici service subscription. You can also subscribe to the AMBici service at a customer service office. If you have questions about the procedure, you can answer them by calling 900 747 152 or by email (info@ambici.cat). To subscribe you need to be registered or sign up for a JoTMB\u00e9 account.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">You can subscribe to the AMBici service on the website www.ambici.cat or in the service&#8217;s mobile application, accessing the private user area. If you are not registered, you must sign up for a JoTMB\u00e9 account. Next, you must choose a subscription, enter your information and follow the steps indicated to make the online payment. You will receive an email confirming your subscription to the AMBici service. You can also subscribe to the AMBici service at a customer service office. If you have questions about the procedure, you can answer them by calling 900 747 152 or by email (info@ambici.cat). To subscribe you need to be registered or sign up for a JoTMB\u00e9 account.<\/span><\/p>\n<\/div><h6 id=\"faq-36-registration-514\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-registration-514\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I subscribe if I am between 16 and 17 years old?<\/h6><div id=\"faq-panel-36-registration-514\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-registration-514\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;People between the ages of 16 and 17 will need a bank card compatible with the secure Internet shopping protocol and to provide the following documents during the subscription process in the service user area, via the web:\\n \u2022 Authorisation signed by your father\/mother or legal guardian\\n \u2022 Original or photocopy of the DNI or NIE of the minor and of the authorizing legal guardian.\\n \u2022 Original or photocopy of the family book or birth certificate.\\n \u2022 Conditions of Use of the service signed by the legal guardian\\n Customer Services will review the validity of the documents as quickly as possible and will inform the user by email how to continue with the registration process.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">People between the ages of 16 and 17 will need a bank card compatible with the secure Internet shopping protocol and to provide the following documents during the subscription process in the service user area, via the web:<\/span><\/p>\n<ul>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;People between the ages of 16 and 17 will need a bank card compatible with the secure Internet shopping protocol and to provide the following documents during the subscription process in the service user area, via the web:\\n \u2022 Authorisation signed by your father\/mother or legal guardian\\n \u2022 Original or photocopy of the DNI or NIE of the minor and of the authorizing legal guardian.\\n \u2022 Original or photocopy of the family book or birth certificate.\\n \u2022 Conditions of Use of the service signed by the legal guardian\\n Customer Services will review the validity of the documents as quickly as possible and will inform the user by email how to continue with the registration process.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Authorisation signed by your father\/mother or legal guardian<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;People between the ages of 16 and 17 will need a bank card compatible with the secure Internet shopping protocol and to provide the following documents during the subscription process in the service user area, via the web:\\n \u2022 Authorisation signed by your father\/mother or legal guardian\\n \u2022 Original or photocopy of the DNI or NIE of the minor and of the authorizing legal guardian.\\n \u2022 Original or photocopy of the family book or birth certificate.\\n \u2022 Conditions of Use of the service signed by the legal guardian\\n Customer Services will review the validity of the documents as quickly as possible and will inform the user by email how to continue with the registration process.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Original or photocopy of the DNI or NIE of the minor and of the authorizing legal guardian.<br \/>\n<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;People between the ages of 16 and 17 will need a bank card compatible with the secure Internet shopping protocol and to provide the following documents during the subscription process in the service user area, via the web:\\n \u2022 Authorisation signed by your father\/mother or legal guardian\\n \u2022 Original or photocopy of the DNI or NIE of the minor and of the authorizing legal guardian.\\n \u2022 Original or photocopy of the family book or birth certificate.\\n \u2022 Conditions of Use of the service signed by the legal guardian\\n Customer Services will review the validity of the documents as quickly as possible and will inform the user by email how to continue with the registration process.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Original or photocopy of the family book or birth certificate.<br \/>\n<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;People between the ages of 16 and 17 will need a bank card compatible with the secure Internet shopping protocol and to provide the following documents during the subscription process in the service user area, via the web:\\n \u2022 Authorisation signed by your father\/mother or legal guardian\\n \u2022 Original or photocopy of the DNI or NIE of the minor and of the authorizing legal guardian.\\n \u2022 Original or photocopy of the family book or birth certificate.\\n \u2022 Conditions of Use of the service signed by the legal guardian\\n Customer Services will review the validity of the documents as quickly as possible and will inform the user by email how to continue with the registration process.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Conditions of Use of the service signed by the legal guardian<br \/>\n<\/span><\/li>\n<\/ul>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;People between the ages of 16 and 17 will need a bank card compatible with the secure Internet shopping protocol and to provide the following documents during the subscription process in the service user area, via the web:\\n \u2022 Authorisation signed by your father\/mother or legal guardian\\n \u2022 Original or photocopy of the DNI or NIE of the minor and of the authorizing legal guardian.\\n \u2022 Original or photocopy of the family book or birth certificate.\\n \u2022 Conditions of Use of the service signed by the legal guardian\\n Customer Services will review the validity of the documents as quickly as possible and will inform the user by email how to continue with the registration process.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Customer Services will review the validity of the documents as quickly as possible and will inform the user by email how to continue with the registration process.<\/span><\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-registration-517\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-registration-517\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I cancel my subscription?<\/h6><div id=\"faq-panel-36-registration-517\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-registration-517\"><p><span style=\"font-weight: 400\">Annual and metropolitan subscription: To cancel the subscription, you must modify the automatic renewal in the user area. Otherwise, at the end of the validity period of the subscription, it will be automatically renewed through a charge to the corresponding credit\/debit card, according to the current price.<\/span><\/p>\n<p><span style=\"font-weight: 400\">For this purpose, 14 days before the expiration date of the travel pass, the user will receive an email or a notification \u2026. If the user decides not to renew the travel pass, they must \u00a0communicate it with a minimum notice period of 7 days.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Remember that you can enjoy the service until the last day of the subscription&#8217;s validity.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Flexible Subscription: it will not be automatically renewed. It can only be refunded if no use (rental) has been made within a period of 14 days and prior to the activation date of the subscription.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Customer account<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-customer-account-520\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-customer-account-520\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I change my personal data?<\/h6><div id=\"faq-panel-36-customer-account-520\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-customer-account-520\"><p>You can easily modify the personal data of your account (except your DNI\/NIE and your date of birth) from your private user area <a href=\"http:\/\/www.ambici.cat\">on the website<\/a> (www.ambici.cat) or in the mobile application. In the event of an error in your DNI\/NIE and date of birth, you must contact the customer service telephone number.<\/p>\n<\/div><h6 id=\"faq-36-customer-account-523\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-customer-account-523\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I cancel my account and what happens to my remaining balance?<\/h6><div id=\"faq-panel-36-customer-account-523\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-customer-account-523\"><p>To cancel your account, you have to contact customer service by phone <a href=\"tel:0034900747152\">900747152<\/a> or email <a href=\"mailto:info@ambici.cat\">info@ambici.cat<\/a>. To cancel your account, you cannot have any outstanding debt.<\/p>\n<p>More details:\u00a0<a href=\"https:\/\/www.ambici.cat\/en\/delete-account\/\">Delete account<\/a><\/p>\n<\/div><h6 id=\"faq-36-customer-account-526\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-customer-account-526\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I pay for AMBici, how is billing done and where can I retrieve the invoices?<\/h6><div id=\"faq-panel-36-customer-account-526\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-customer-account-526\"><p>The annual subscription fee for the AMBici subscription is paid at the time of registration via bank card. Remember that, currently, and due to European regulations for online payments, you must authenticate yourself following the method defined by your bank. If you have selected automatic renewal within the private zone, the annual fee will be charged automatically to the bank card you have associated, when one year has passed from the start of the subscription. Journeys that entail a cost will be charged to the user&#8217;s bank card once a week, grouped together with the journeys that the user has made in the same period of time. That is, each week the additional charges will be grouped, and the charges will be made. Users will also have a breakdown of these trips in the history and in the private area of \u200b\u200bthe website and mobile application.<\/p>\n<\/div><h6 id=\"faq-36-customer-account-529\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-customer-account-529\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What happens if my customer account is in the red?<\/h6><div id=\"faq-panel-36-customer-account-529\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-customer-account-529\"><p>If your account has an outstanding debt to pay, it will be temporarily blocked until the outstanding amount has been paid. Please, in such a case, contact the user service.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-customer-account-532\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-customer-account-532\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I contact the customer service?<\/h6><div id=\"faq-panel-36-customer-account-532\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-customer-account-532\"><p><span style=\"font-weight: 400\">If you have any questions, issues, or suggestions, you can easily and quickly contact us through the AMBici App, in the assistance section. You can also reach us via:<\/span><\/p>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li style=\"font-weight: 400\"><b>AMBici App<\/b><span style=\"font-weight: 400\">: Assistance section, specify the reason.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Phone:<\/b><span style=\"font-weight: 400\"> +34 900 747 152. Hours: 5:00 AM to 12:00 PM.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>E-mail:<\/b><span style=\"font-weight: 400\"> info@ambici.cat<\/span><\/li>\n<li style=\"font-weight: 400\"><b>In person:<\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ol>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Passeig dels Ferrocarrils Catalans, 142\u2013144. Cornell\u00e0 de Llobregat<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Manuel Fern\u00e1ndez M\u00e1rquez, 76. Badalona<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><h6 id=\"faq-36-customer-account-535\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-customer-account-535\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Why was my account deactivated?<\/h6><div id=\"faq-panel-36-customer-account-535\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-customer-account-535\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;You probably have an outstanding debt. Check this in your customer account and contact customer services. To unblock our account, go to user zone on our app or on the website.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">You probably have an outstanding debt. Check this in your customer account and contact customer services. To unblock our account, go to user zone on our app or on the website.<\/span><\/p>\n<\/div><h6 id=\"faq-36-customer-account-538\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-customer-account-538\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>When will I receive my invoices?<\/h6><div id=\"faq-panel-36-customer-account-538\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-customer-account-538\"><p>You can download your invoices in the private area of \u200b\u200bthe mobile application and the service&#8217;s <a href=\"http:\/\/www.ambici.cat\">website<\/a> (www.ambici.cat).<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Use of bicycles<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-use-of-bicycles-541\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-541\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can I rent a bike?<\/h6><div id=\"faq-panel-36-use-of-bicycles-541\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-541\"><p>You can rent a bike at one of the AMBici stations. You can easily see where the stations are located on the location map of your AMBici service app or on the website. Before starting your trip, make sure there are free spaces to return your bicycle at the destination station.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-544\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-544\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I rent a bike?<\/h6><div id=\"faq-panel-36-use-of-bicycles-544\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-544\"><p>Scan the QR code on the bike through your mobile app or place your AMBici card on the RFID reader located on the back of the bike. The lock will open automatically.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-547\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-547\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can I return my bike?<\/h6><div id=\"faq-panel-36-use-of-bicycles-547\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-547\"><p>You can return a bike at one of the AMBici stations. You can easily see where the stations are located on the location map of your AMBici service app or on the website.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-550\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-550\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I return my bike?<\/h6><div id=\"faq-panel-36-use-of-bicycles-550\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-550\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Return your bike to an official Ambici service station. Place your bike in one of the free anchors and close the lock by pressing the lever down. Update your app to make sure the rental is over. Check the map for information on the stations near you. \\n In case of dispute, we reserve the right to charge a service fee. The amount of the service fee can be found in our fee schedule.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Return your bike to an official AMBici service station. Place your bike in one of the free anchors and close the lock by pressing the lever down. Update your app to make sure the rental is over. Check the map for information on the stations near you.<br \/>\nIn case of dispute, we reserve the right to charge a service fee. The amount of the service fee can be found in our fee schedule.<\/span><\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-553\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-553\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I park my bike during the rental?<\/h6><div id=\"faq-panel-36-use-of-bicycles-553\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-553\"><p>No, it is forbidden to park a bicycle outside the station.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-556\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-556\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How do I recognize an official station?<\/h6><div id=\"faq-panel-36-use-of-bicycles-556\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-556\"><p>All stations are marked on the map in the app or on the website with large markers.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-559\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-559\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What do I do if a terminal is out of order?<\/h6><div id=\"faq-panel-36-use-of-bicycles-559\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-559\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;If a terminal is out of order, you can still rent and return bikes at the respective station via the app or our hotline. Please inform our AMBici service by app, phone or email about the fault so that we can fix it quickly.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:12582912},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">If a terminal is out of order, you can still rent and return bikes at the respective station via the app or our hotline. Please inform our AMBici service by app, phone or email about the fault so that we can fix it quickly.<\/span><\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-562\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-562\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What happens if I return my bike away from stations or outside the flex zone?<\/h6><div id=\"faq-panel-36-use-of-bicycles-562\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-562\"><p>Not returning your bicycle correctly at a station is an act that is considered a breach of service, and the measures indicated in the <a href=\"https:\/\/nextbike-live.pluspol-networks.de\/ambici\/en\/conditions\/\">Terms &amp; Conditions<\/a> regulating access and use of the public bicycle service complementary to public transport will be applied to you.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-use-of-bicycles-565\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-565\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>The return was not recorded. What should I do?<\/h6><div id=\"faq-panel-36-use-of-bicycles-565\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-565\"><p>Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via AMBici app under support or via the hotline (<a href=\"tel:0034900747152\">900747152<\/a>).<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-568\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-568\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Can I rent several bikes parallely with one customer account?<\/h6><div id=\"faq-panel-36-use-of-bicycles-568\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-568\"><p>You can only rent one bicycle with your subscription to the AMBici service.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-571\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-571\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What do I do if my bike has a defect?<\/h6><div id=\"faq-panel-36-use-of-bicycles-571\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-571\"><p>Defects can be easily reported to our customer service through the mobile application, by phone (<a href=\"tel:0034900747152\">900747152<\/a>) or by email (<a href=\"mailto:info@ambici.cat\">info@ambici.cat<\/a>). Please check the bike for any obvious defects before you start your trip, or before you rent it, and report any damage to us so that the bikes can be locked up and repaired as soon as possible. If you left with a bike and only then noticed a defect, you have up to 5 minutes to return it to the station of origin of the trip. Unfortunately, we cannot refund any costs if you have continued to use the bike despite obvious defects.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-574\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-574\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>The frame lock does not open. What shall I do?<\/h6><div id=\"faq-panel-36-use-of-bicycles-574\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-574\"><p>First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on &#8216;open lock&#8217;. Unlocking will be initiated again. If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-575\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-575\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>For how long can I use the bike continuously?<\/h6><div id=\"faq-panel-36-use-of-bicycles-575\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-575\"><p>You can use your bike for a maximum period of 2 hours. The use of the bicycle is divided into periods of 30 minutes up to 2 hours. After 2 hours, other fees and penalties apply. Please check the <a href=\"https:\/\/www.ambici.cat\/ca\/#tarifes\">bike rates<\/a> and the <a href=\"https:\/\/nextbike-live.pluspol-networks.de\/ambici\/en\/conditions\/\">Terms and Conditions<\/a> of the service.<\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-578\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-578\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How much time must elapse between uses?<\/h6><div id=\"faq-panel-36-use-of-bicycles-578\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-578\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;You need to wait for 10 minutes after returning a bike before you can use another one.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:12582912},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">You need to wait for 10 minutes after returning a bike before you can use another one.<\/span><\/p>\n<\/div><h6 id=\"faq-36-use-of-bicycles-581\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-use-of-bicycles-581\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>When does my responsibility for the bicycle end?<\/h6><div id=\"faq-panel-36-use-of-bicycles-581\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-use-of-bicycles-581\"><p>As a user subscribed to the service, you are responsible for the bicycle from the moment you pick it up at a station until the moment you leave it properly anchored at another station or at the same station. It is your obligation to check the correct return of the bicycle.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Our bikes<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-our-bikes-587\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-our-bikes-587\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What is the maximum load of the bikes?<\/h6><div id=\"faq-panel-36-our-bikes-587\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-our-bikes-587\"><p>The maximum load of our e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-our-bikes-584\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-our-bikes-584\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What bike types does AMBici offer?<\/h6><div id=\"faq-panel-36-our-bikes-584\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-our-bikes-584\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The fleet of AMBici bicycles is 100% electric, all are equipped with pedal assist. The model is the e-SMARTbike 2.0 which is safe, easy to maneuvre and control in an urban environment, and has a central motor mounted at the bike\u2019s lowest position. This creates a low centre of gravity when riding, making for a more upright body position, ensuring that the user feels safe during the ride, and improving the riding experience and maneuverability, especially in the case of more challenging curves and terrain. This ensures a more pleasant ride overall, as the weight is better distributed over the length of the bike.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">The fleet of AMBici bicycles is 100% electric, all are equipped with pedal assist. The model is the e-SMARTbike 2.0 which is safe, easy to maneuvre and control in an urban environment, and has a central motor mounted at the bike\u2019s lowest position. This creates a low centre of gravity when riding, making for a more upright body position, ensuring that the user feels safe during the ride, and improving the riding experience and maneuverability, especially in the case of more challenging curves and terrain. This ensures a more pleasant ride overall, as the weight is better distributed over the length of the bike.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Tariffs<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-tariffs-590\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-tariffs-590\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What are the rates for the AMBici service?<\/h6><div id=\"faq-panel-36-tariffs-590\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-tariffs-590\"><p><span style=\"font-weight: 400\">The prices for the AMBici service are those published and in effect on the website at any given time for each subscription type. You can check the rates here. In any case, the amount of possible penalties for non-compliance is established in the Contract.<\/span><\/p>\n<p>Currently, the AMBici service offers an Annual Travel Pass and a Flexible Travel Pass, which is available for one, two, or three days. There is also the Metropolitan Travel Pass, which includes access to both AMBici and Bicing.<\/p>\n<p><span style=\"font-weight: 400\">Please note that the service is prohibited for minors under 16 years old. Individuals aged 16 or 17 require authorization signed by their parent, guardian, or legal representative.<\/span><\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Bike reservation<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-bike-reservation-593\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bike-reservation-593\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How can I book a bike?<\/h6><div id=\"faq-panel-36-bike-reservation-593\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bike-reservation-593\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;From the mobile application of the service you must select the station at which you want to reserve the bicycle. You will have to choose the bike you want to reserve and hit the reserve option button. Once the reservation is accepted, it cannot be cancelled.\\n From the moment it becomes effective, you have 10 minutes to pick up the selected bike. Once at the station you have to pick up the selected bike.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:13059,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">From the mobile application of the service you must select the station at which you want to reserve the bicycle. You will have to choose the bike you want to reserve and hit the reserve option button. Once the reservation is accepted, it cannot be cancelled.<br \/>\nFrom the moment it becomes effective, you have 10 minutes to pick up the selected bike. Once at the station you have to pick up the selected bike.<\/span><\/p>\n<\/div><h6 id=\"faq-36-bike-reservation-596\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bike-reservation-596\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How much does the bicycle reservation service cost?<\/h6><div id=\"faq-panel-36-bike-reservation-596\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bike-reservation-596\"><p>The reservation will have no cost for users, but there will be a limitation if misuse of the service is detected.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-bike-reservation-599\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bike-reservation-599\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What are the rules for reserving bicycles?<\/h6><div id=\"faq-panel-36-bike-reservation-599\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bike-reservation-599\"><p>If there are 3 unused bookings within a period of 3 weeks (that means, a user requests the reservation from the mobile application but does not go to pick up the bicycle within the established 10 minutes), he will not be able to use the reservation service for a period of 3 weeks (21 days).<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>AMBici card<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-ambici-card-602\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-card-602\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What is it and how do you apply for the AMBici card?<\/h6><div id=\"faq-panel-36-ambici-card-602\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-card-602\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The main access to the AMBici service is the mobile application. However, users who wish can request, from their digital user area (mobile and web application), a contactless smart card to access the service, optionally, and with a cost of issuing and sending the card.\\n The new card will be sent, within a period of approximately 10 days, to the delivery address that appears in the user area. Until the card arrives, you can use the mobile application to pick up bicycles from the AMBici service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">The main access to the AMBici service is the mobile application. However, users who wish can request, from their digital user area (mobile and web application), a contactless smart card to access the service, optionally, and with a cost of issuing and sending the card.<br \/>\nThe new card will be sent, within a period of approximately 10 days, to the delivery address that appears in the user area. Until the card arrives, you can use the mobile application to pick up bicycles from the AMBici service.<\/span><\/p>\n<\/div><h6 id=\"faq-36-ambici-card-605\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-card-605\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How is the AMBici card activated?<\/h6><div id=\"faq-panel-36-ambici-card-605\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-card-605\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The AMBici card is sent without being activated to the address that appears in the user area. To activate the card, users must call (900747152).&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:12582912},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">The AMBici card is sent without being activated to the address that appears in the user area. To activate the card, users must call (900747152).<\/span><\/p>\n<\/div><h6 id=\"faq-36-ambici-card-608\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-card-608\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What can I do if my card has been lost or stolen?<\/h6><div id=\"faq-panel-36-ambici-card-608\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-card-608\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;If your card has been lost or stolen, you can block it and it will be inoperative; it will not be possible to use it to take a bicycle. In case you find it again, you can activate it again.\\n If you cannot find it, you will need to request a duplicate card to use the AMBici service through the card. Remember that, until the card arrives, you can use the mobile application to pick up bicycles from the Ambici service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">If your card has been lost or stolen, you can block it and it will be inoperative; it will not be possible to use it to take a bicycle. In case you find it again, you can activate it again.<br \/>\nIf you cannot find it, you will need to request a duplicate card to use the AMBici service through the card. Remember that, until the card arrives, you can use the mobile application to pick up bicycles from the AMBici service.<\/span><\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-ambici-card-611\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-card-611\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How to block the AMBici card?<\/h6><div id=\"faq-panel-36-ambici-card-611\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-card-611\"><p>Users can block the card by calling (<a href=\"tel:0034900747152\">900747152<\/a>). With this option, the AMBici card will become inoperative and cannot be used to take a bicycle.<\/p>\n<\/div><h6 id=\"faq-36-ambici-card-614\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-card-614\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How to request a duplicate of an AMBici card?<\/h6><div id=\"faq-panel-36-ambici-card-614\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-card-614\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Users who wish to do so can request a duplicate of the AMBici card from their digital user area (mobile and web application), with a cost of issuing and sending the card. With this option, the old card will be cancelled.\\n The new card will be sent, within a period of approximately 10 days, to the delivery address that appears in the user area. Remember that, until the card arrives, you can use the mobile application to pick up bicycles from the AMBici service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Users who wish to do so can request a duplicate of the AMBici card from their digital user area (mobile and web application), with a cost of issuing and sending the card. With this option, the old card will be cancelled.<br \/>\nThe new card will be sent, within a period of approximately 10 days, to the delivery address that appears in the user area. Remember that, until the card arrives, you can use the mobile application to pick up bicycles from the AMBici service.<\/span><\/p>\n<\/div><h6 id=\"faq-36-ambici-card-617\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-ambici-card-617\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What can I do if I have not received the AMBici card?<\/h6><div id=\"faq-panel-36-ambici-card-617\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-ambici-card-617\"><p>If after 10 business days you have not received your AMBici card, you can contact (<a href=\"tel:0034900747152\">900747152<\/a>) to verify that your address is correct and request a new shipment.<\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Information<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-information-620\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-information-620\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What are the AMBici service hours?<\/h6><div id=\"faq-panel-36-information-620\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-information-620\"><p><span style=\"font-weight: 400\">The AMBici service works for 21 hours, from 5 in the morning to 2 at night, every day of the year.<\/span><\/p>\n<\/div><h6 id=\"faq-36-information-623\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-information-623\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What are the hours of the AMBici telephone service?<\/h6><div id=\"faq-panel-36-information-623\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-information-623\"><p>The AMBici telephone service is available from 5 in the morning to 12 at night every day of the year.<\/p>\n<\/div><h6 id=\"faq-36-information-626\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-information-626\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Who are the AMBici service supervisors and what is their role?<\/h6><div id=\"faq-panel-36-information-626\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-information-626\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The AMBici service supervisors are personnel authorised by the service, in charge of assisting subscribers with the aim of ensuring the proper functioning of the service.\\n In the contract that subscribers sign with the service, it is expressly stated that the figure of the service supervisor is known and accepted, and that subscribers agree to cooperate with their functions.\\n The services carried out by this supervisor help to improve the operation of the AMBici service. They carry out personalised work, in situ, advising subscribers on the use of the service.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">The AMBici service supervisors are personnel authorised by the service, in charge of assisting subscribers with the aim of ensuring the proper functioning of the service.<br \/>\nIn the contract that subscribers sign with the service, it is expressly stated that the figure of the service supervisor is known and accepted, and that subscribers agree to cooperate with their functions.<br \/>\nThe services carried out by this supervisor help to improve the operation of the AMBici service. They carry out personalised work, in situ, advising subscribers on the use of the service.<\/span><\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-information-629\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-information-629\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What do I do if my bike is stolen?<\/h6><div id=\"faq-panel-36-information-629\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-information-629\"><p>In the event that your bicycle is stolen, you must first report the customer service line as soon as possible. You then have 2 hours to go to a police station and file the corresponding complaint. You must deliver the original of this complaint as soon as possible to the customer service office.<\/p>\n<\/div><h6 id=\"faq-36-information-632\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-information-632\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What should I do if I have an accident?<\/h6><div id=\"faq-panel-36-information-632\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-information-632\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;If you have had an accident while using the AMBici service, you can contact us through the user service telephone number. Once the notification of the accident has been submitted, it will be the insurance company that manages the case.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:12582912},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">If you have had an accident while using the AMBici service, you can contact us through the user service telephone number. Once the notification of the accident has been submitted, it will be the insurance company that manages the case.<\/span><\/p>\n<\/div><h6 id=\"faq-36-information-635\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-information-635\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where are the customer service offices?<\/h6><div id=\"faq-panel-36-information-635\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-information-635\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The customer service office is located at Passeig dels Ferrocarrils Catalans 142-144 in Cornell\u00e0 de Llobregat, a 4-minute walk from Almeda station on the Ferrocarrils de la Generalitat de Catalunya network.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">The customer service office is located at Passeig dels Ferrocarrils Catalans 142-144 in Cornell\u00e0 de Llobregat, a 4-minute walk from Almeda station on the Ferrocarrils de la Generalitat de Catalunya network.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"ppi_row faqs__items__row\"><div class=\"ppi_col-xs-12\"><h3>Bicing - AMBici<\/h3><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-bicing-ambici-638\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bicing-ambici-638\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>What is bicing?<\/h6><div id=\"faq-panel-36-bicing-ambici-638\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bicing-ambici-638\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Bicing is urban transport based on the shared use of mechanical and electric bicycles in the city of Barcelona. A simple, practical and sustainable service that you can use on your trips around the city to go where you want and when you want, without smoke or noise.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:12582912},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">Bicing is urban transport based on the shared use of mechanical and electric bicycles in the city of Barcelona. A simple, practical and sustainable service that you can use on your trips around the city to go where you want and when you want, without smoke or noise.<\/span><\/p>\n<\/div><h6 id=\"faq-36-bicing-ambici-641\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bicing-ambici-641\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>How will the Bicing service and the AMBici service coexist?<\/h6><div id=\"faq-panel-36-bicing-ambici-641\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bicing-ambici-641\"><p>AMBici service bicycles are not compatible with Bicing service stations; and Bicing service bicycles are not compatible with AMBici service stations. Each service has its own non-exchangeable stations, bicycles and user fees. However, AMBici service stations will be installed to act as a bridge with the Bicing service stations in the areas bordering Barcelona with the municipalities of Hospitalet de Llobregat, Esplugues de Llobregat, Sant Adri\u00e0 de Bes\u00f2s and Santa Coloma de Gramanet. Thus, the user of both services can leave the bicycle from one of the services and take the bicycle from the other service.<\/p>\n<\/div><h6 id=\"faq-36-bicing-ambici-644\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bicing-ambici-644\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where will the bridge stations be located?<\/h6><div id=\"faq-panel-36-bicing-ambici-644\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bicing-ambici-644\"><p>Up to 7 bridge stations are planned, located in the following locations:<\/p>\n<ul>\n<li>Barcelona &#8211; Sant Adri\u00e0 de Bes\u00f2s, UPC Campus \u2013 Diagonal Bes\u00f2s<\/li>\n<li>Barcelona &#8211; Sant Adri\u00e0 de Bes\u00f2s, La Pau<\/li>\n<li>Barcelona &#8211; Santa Coloma de Gramenet, Bar\u00f3 de Viver<\/li>\n<li>Barcelona &#8211; Esplugues, University Area<\/li>\n<li>Barcelona \u2013 l&#8217;Hospitalet de Llobregat, Ciutat de la Just\u00edcia<\/li>\n<li>Barcelona \u2013 l&#8217;Hospitalet de Llobregat, Riera Blanca<\/li>\n<li>Barcelona \u2013 l&#8217;Hospitalet de Llobregat, Collblanc<\/li>\n<\/ul>\n<p>You can easily see where the stations are located on the location map of your AMBici service app or on the website.<\/p>\n<\/div><\/div><div class=\"ppi_col-xs-12 ppi_col-md-6 faqs__items__column\"><h6 id=\"faq-36-bicing-ambici-648\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bicing-ambici-648\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Is the AMBici service an extension of the Bicing service?<\/h6><div id=\"faq-panel-36-bicing-ambici-648\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bicing-ambici-648\"><p>No, both services are independent, but with many similarities.<\/p>\n<\/div><h6 id=\"faq-36-bicing-ambici-651\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bicing-ambici-651\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Preferential conditions for the use of Bicing and AMBici?<\/h6><div id=\"faq-panel-36-bicing-ambici-651\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bicing-ambici-651\"><p>To facilitate the combined use of both services, Bicing and AMBici, Barcelona City Council and the Barcelona Metropolitan Area will offer a metropolitan rate with <strong><a href=\"https:\/\/www.ambici.cat\/wp-content\/uploads\/sites\/36\/2023\/03\/CONDICIONS-US-ABONAMENT-METROPOLITA_EN.pdf\">preferential conditions<\/a><\/strong> for users who subscribe to both services.<\/p>\n<\/div><h6 id=\"faq-36-bicing-ambici-652\" class=\"faqs__accordion\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-controls=\"faq-panel-36-bicing-ambici-652\"><i role=\"presentation\" class=\"icon icon-plus\"><\/i>Where can you buy the combined tarrif with preferential conditions?<\/h6><div id=\"faq-panel-36-bicing-ambici-652\" class=\"faqs__panel\" role=\"region\" aria-labelledby=\"faq-36-bicing-ambici-652\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;You can subscribe to both services with preferential conditions on the website www.ambici.cat or in the mobile application of the service, accessing the private user area. The metropolitan rate can be purchased on the e-commerce platforms of Bicing and Ambici from March 2023,.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15107,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16776960},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:8}\">You can subscribe to both services with preferential conditions on the website www.ambici.cat or in the mobile application of the service, accessing the private user area. The metropolitan rate can be purchased on the e-commerce platforms of Bicing and AMBici from March 2023,.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1673426220593{background-color: #20385d !important;}&#8221;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Ambici<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ambici.cat\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Ambici\" \/>\n<meta property=\"og:description\" content=\"[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_bg_black&#8221; 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